Warranty Policy
Aervona is committed to providing reliable products and responsive customer support. This Warranty Policy applies to eligible products purchased directly through aervona.com.
Limited Warranty Period
Aervona oxygen concentrators and other eligible devices are covered by a 12-month limited warranty beginning on the date the order is delivered.
Proof of purchase and the product serial number may be required when submitting a warranty claim.
Products purchased from another retailer, marketplace, or third-party seller must be handled through the original seller.
What the Warranty Covers
During the warranty period, Aervona will cover confirmed defects in materials or workmanship that occur under normal household use.
Covered issues may include defects affecting the product’s:
- Main unit;
- Internal electrical components;
- Controls or display;
- Included power adapter;
- Normal operating function.
Rechargeable batteries are covered for manufacturing defects. Normal battery capacity reduction caused by age and regular use is not considered a manufacturing defect.
What the Warranty Does Not Cover
The limited warranty does not cover:
- Normal wear and cosmetic changes;
- Disposable components (e.g., filters, cannulas) are exempt from long-term wear-and-tear warranty, but remain covered if confirmed defective or damaged upon initial package opening/delivery;
- Damage caused by misuse, impact, liquids, fire, improper storage or accidents;
- Damage caused by incorrect voltage or an unauthorized power supply;
- Failure to follow the user manual, cleaning or maintenance instructions;
- Unauthorized repair, modification or disassembly;
- Products with removed or altered serial numbers;
- Damage occurring during customer-arranged transportation;
- Loss or theft;
- Problems caused by circumstances outside the product itself;
- Normal reduction in rechargeable battery capacity(degradation to 60% or less within 12 months is covered under warranty).
Aervona devices are intended for home supplemental oxygen support in accordance with product specifications and user manual guidelines.
Warranty Solutions
After reviewing and confirming an eligible warranty claim, Aervona may provide one of the following solutions:
- Troubleshooting or technical support;
- Replacement components;
- Product repair;
- Replacement with the same or a comparable product.
For validated warranty claims, Aervona will cover all standard shipping costs associated with returning the defective product and sending the repaired/replacement unit to you.
The appropriate solution will depend on the product, issue, availability and applicable consumer law.
How to Submit a Warranty Claim
To request warranty support, email hi@aervona.com and provide:
- Your full name;
- Order number;
- Product model;
- Product serial number;
- A description of the issue;
- Clear photographs or a short video showing the problem.
Warranty requests are normally reviewed within 2 business days. Do not send a product back before receiving written instructions and return authorization from Aervona.
Consumer Rights
This limited warranty provides specific contractual rights. Customers may also have additional rights under applicable state or federal consumer protection laws.
Nothing in this Warranty Policy limits any consumer rights that cannot legally be waived.
Contact Information
Legal Business Name: Higrey Inc.
Customer Service Email: hi@aervona.com
Business Address: 1500 N Grant St, Ste R, Denver, CO 80203, US