Frequently Asked Questions
Shipping & Delivery
Where does Aervona ship?
Aervona currently ships to addresses within the United States. Please make sure your shipping address is complete and accurate before placing your order.
How long does it take to get my products?
Most orders are processed within 1–2 business days after payment has been successfully confirmed. Most products are delivered within 4–6 business days after shipment. Including processing time, the estimated total delivery time is approximately 5–8 business days.
Some accessories may require additional delivery time. The estimated total delivery time for accessories is approximately 10–15 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
How much does shipping cost?
Free shipping within the United States, excluding Hawaii and Alaska. Shipping to Hawaii and Alaska costs $100.
Which shipping carriers do you use?
Depending on the destination, product type, and warehouse location, orders may be shipped through UPS, FedEx, DHL, USPS.
Payment
What payment methods do you accept?
We accept Visa, Discover, Master Card, American Express, Paypal
Is my payment information secure?
Yes. Payments are processed through secure third-party payment providers. Aervona does not directly store your complete credit or debit card information.
Why was my payment declined?
Payments may be declined because of incorrect card information, insufficient funds, bank security restrictions, billing address mismatches, or other authorization issues.
Please check your payment details or contact your bank. You may also try another payment method displayed at checkout.
Are taxes included in the product price?
Any applicable taxes and charges will be calculated and displayed during checkout before you complete your purchase.
Returns & Exchanges
Can I return my order?
Eligible products may be returned in accordance with our Return & Refund Policy. Returned products must meet the stated return conditions and be sent back within the applicable return period.
Please contact our customer support team before returning any item. Returns sent without prior authorization may not be accepted.
Can I exchange my product for another model?
Yes, eligible products may be exchanged.
Please contact us with your order number and the model you would like to receive. If the new product has a different price, we will either collect the price difference or refund the remaining balance.
The replacement product will be shipped after the returned item has been received and passed inspection.
Who pays for return shipping?
We will cover the return shipping costs.
For change-of-mind returns, a 20% restocking fee applies.
Can I cancel my order?
Please contact us as soon as possible if you need to cancel an order.
We may be able to cancel an order that has not yet been processed or shipped. Once an order has entered fulfillment or has been shipped, it may need to be handled as a return.