Shipping policy

Shipping Area

We ship to the United States. We do not accept P.O. Box addresses.

Shipping Costs

  • Contiguous United States: Free shipping
  • Alaska: $100 flat-rate shipping per order
  • Hawaii: $100 flat-rate shipping per order

Any applicable shipping charge will be shown at checkout before payment.

Processing and Delivery Times

Orders are processed within 1–2 business days, Monday through Friday, excluding U.S. federal holidays.

Standard Products

  • Processing time: 1–2 business days
  • Transit time: 4–6 business days
  • Total estimated delivery time: 5–8 business days

Accessories and Replacement Parts

  • Processing time: 1–2 business days
  • Transit time: 9–13 business days
  • Total estimated delivery time: 10–15 business days

Accessories may be shipped separately and may arrive in a different package.

Delivery times are estimates and may be affected by weather, carrier delays, holidays, remote locations, or other circumstances outside our reasonable control.

Shipping Carriers

Orders may be shipped through: UPS, DHL, FedEx, USPS.

Orders are dispatched from our warehouses located in the United States (or overseas warehouses depending on stock levels).

Tracking Information

After your order ships, we will send a confirmation email with tracking information.

Orders containing multiple products may be shipped in separate packages with different tracking numbers.

Address Changes

Customers are responsible for providing a complete and accurate shipping address.

To request an address change, contact hi@aervona.com as soon as possible. We cannot guarantee changes after an order has entered processing or shipped.

Additional costs caused by an incorrect or incomplete customer-provided address may be the customer’s responsibility.

Lost, Delayed, or Damaged Orders

Contact hi@aervona.com if:

  • Your tracking has not updated;
  • The estimated delivery period has passed;
  • Your package is missing;
  • Your order arrives damaged.

Please provide your order number, tracking number, shipping address, and relevant photographs when applicable.

If a package is confirmed lost or damaged during shipping, we may provide a replacement or refund.

Refused or Undeliverable Packages

Packages refused without authorization may be treated as change-of-mind returns.

Please contact us as soon as possible regarding delivery issues caused by the customer—such as incorrect addresses, refused delivery, or failed delivery attempts—and we will assist you in resolving the matter.

Order Cancellations

To request a cancellation, contact hi@aervona.com before the order ships.

Once an order has shipped, it cannot be canceled in transit. Eligible products may be returned after delivery under our Returns and Refunds Policy.

Contact Information

Legal Business Name: Higrey Inc.
Customer Service Email: hi@aervona.com
Business Address: 1500 N Grant St, Ste R, Denver, CO 80203, US